ProTel provides pure VoIP solutions using the latest technology available. ProTel was an early adopter of CT (Computer Telephony), and was writing custom software programs to client specifications for GUI phones, exotic paging systems, and even IVR (Interactive Voice Response) systems that allow callers to interact with client databases to do business, years before any other company in Utah. ProTel is still one of the few independent business phone system providers that employs its own software coders and designers to bring affordable custom solutions to Inter-Tel and Mitel users.